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    • No Experience? No Problem! Introducing LINE Fukuoka Operation Staff Positions and Work Styles

    No Experience? No Problem! Introducing LINE Fukuoka Operation Staff Positions and Work Styles

    No Experience? No Problem! Introducing LINE Fukuoka Operation Staff Positions and Work Styles サムネイル画像

    LINE Fukuoka was established in November 2013 as LINE's second domestic base, and our offices are directly connected to Hakata Station. The company serves all of the functions related to the services we offer, including operations, development, and corporate activities. It is also a highly diverse company with talent from all over Japan and the world: 54% of our employees relocated from other parts of Japan, and 10% of our employees are from overseas.

    LINE Fukuoka is currently recruiting for operation staff in a variety of fields, such as testing, sales and reviews, and customer care. You can find recruitment information here. (This page is only available in Japanese.)


     

    This post contains a summary of the working styles for each position. We spoke with staff currently working in the open positions to ask them about their work, routines, what kind of experience can be gained, and what kind of career paths are available.


     

    LINE Fukuoka Working Environment

    Comfortable office environment 🏢

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    LINE Fukuoka has separate working and refresh areas, as well as an in-house cafe.

    LINE Fukuoka offers an environment where it's easy to focus and switch between on and off-mode at work.

    f4a2709d-sThe cafe space also serves as a multi-purpose space for things like in-house events and study sessions.

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    Additionally, there are two massage rooms available for use during work hours.

    ▼ See our office here

    Opportunities that support your growth ⤴️

    We offer each employee that joins LINE Fukuoka ample opportunities for growth immediately after they enter, including business basics and on-the-job training, management fundamentals training, compliance training, and language study.


    LINE Fukuoka also recognizes new value created in work through regular events such as the LFK Value Award ceremony.

    Rich employee benefits package🎁

    LINE Fukuoka's benefits system offers employees a variety of perks such as regular health exams, refreshment leave, payment for congratulatory events, and more. Employees are also given LINE STORE credit to use on company services.

    Regardless of their gender, our employees have a high rate of taking paid leave and childcare leave, and every employee can maintain a healthy work-life balance.

    1. Working Style - Testing positions

    We spoke with...📣0a4217c4

    Testing work 🔎

    We perform tests on new LINE services and features before they're released on smartphones or PCs to check if there are any bugs.

    Of course we test the features, but we also imagine how and in what scenario they would be used in and check for things like how they feel to use, and if they are readable. Our mission is to test procedures and user actions that developers probably haven't anticipated, and find all of the bugs and issues with an app before it's released.

    Testing members may be assigned to a variety of services, including the LINE app, LINE Official Account, or LINE LIVE, depending on which team they're affiliated with.

    Required skills🖥

    ・Basic computer skills (such as the ability to type without issue and use shortcut keys like copy and paste, etc.)
    ・ Experience using a smartphone and apps
     

    Skills and experience you can gain on the job📈
     
    Knowledge relating to system development, PCs, and digital devices

    ・ Experience in testing work (e.g. test planning, test analysis and design, determining results, reporting


    What's difficult about the job💦
     

    You'll spend your days testing for bugs or issues via a smartphone or PC, which will test your perseverance and concentration. You also need to be able to read design specs and use your imagination to envision what kind of service it actually is, which can be difficult to get used.


    Rewarding aspects of the job🔥

    It's rewarding when you find a bug during testing, which leads to a smooth experience when the service is released. Since testing ensures that users can comfortably interact with a service, it's an absolutely essential position.

    What kind of people excel?👩🎓
    Those who actively use smartphones and computers on a daily basis

    ・Those with strong concentration skills and perseverance
    ・Those with a sense of responsibility due to the necessity of accuracy and care in testing work
    ・Those with an appetite to learn independently


    Career paths☝️
     
    Becoming a testing expert with knowledge of more advanced tests

    ・ Becoming a manager that helps testing teams achieve more advanced and streamlined testing
    ・ Becoming a manager in charge of operating a testing department


    A day in the life of a tester
     
    9:30 - Work begins
    Testing starts after we receive the necessary information (such as instructions for the day's work and any other information that needs to be confirmed) via an online morning meeting over Zoom or through a messenger app.
    10 am - Testing begins
    Testing starts after we receive the necessary information (such as instructions for the day's work and any other information that needs to be confirmed) via an online morning meeting over Zoom or through a messenger app.

    11 am - Bug reporting
    Bugs found in the testing process are summarized in a document and reported. If you aren't sure of what to write, feel free to consult with your seasoned coworkers.


    1 pm - Lunchtime
     

    2 pm - Testing begins again
    You may be continuing with your work from the morning, or your instructions could change based on progress in development. Rest assured that you'll receive instruction about any changes as they come up.

    4 pm - Meeting with supervisor (1-on-1)
    A consultation with your supervisor or an assistant manager takes place around this time, which you can use to check your goals and progress or ask questions about your career path and work. The frequency of these meetings differs depending on your department, but generally they're held once a month.

    6 pm - Progress report
    During this time, you'll report about the progress you made in your testing to a coordinator. There are also projects that utilize Zoom for an end-of-day meeting.

    6:30 pm - Work finishes
    Thank you, and have a great evening!

     

    Working Style - Corporate Review positions

    We spoke with...📣  
    スクリーンショット 2021-12-24 15.59.22

     
    Corporate review work🔎
     

    We perform reviews to verify LINE official accounts. Reviews are performed to check whether the shop or company that applied for review really exists and isn't phony, and if there are any issues with the services it offers. The results are determined based on various standards.


     
    Required skills🖥
     
    Basic computer skills (such as the ability to use shortcut keys like copy and paste, type well enough that you can communicate smoothly through messenger tools on PCs, etc.)

    ・Written communication skills (e.g. the ability to put together the main points of and accurately read written messages)

    Skills and experience you can gain on the job📈

    Experience in review work
    ・Review, critical information reading, and decision-making skills
     
    What's difficult about the job💦
     
    In review work, you need analysis and decision-making skills in addition to review skills and various information.

    Another thing that can be difficult at first is working with several other reviewers to get a shared understanding of the review criterion so that anyone who does a review can make the same decision. However, we hold regular study sessions to make sure that everyone is on the same page and check our standards, so there's no need to be worried.

     
    Rewarding aspects of the job🔥
     

    If you think of the LINE Official Account service from when it was previously called LINE@, it has a long history. That's why many shops and companies use the service, and it's rewarding to see an account you reviewed being promoted when you're out and about.

    Through our reviews, we protect official account end-users from suspicious businesses, and by providing a convenient experience, we raise the value of the LINE Official Account service. It's important work that ultimately builds credibility for LINE as a whole.


     
    What kind of people excel?👩
     
    Those interested in a variety of businesses and services

    ・Those who like spending time net-surfing or online shopping

    Career paths☝️

    Operational manager that designs frameworks to ensure smooth reviews

    ・Review specialist that works on official account reviews and escalations as well as creating standards
    ・Team leader that cooperates with other departments to improve work tools and promote growth 

     

    A day in the life of a reviewer

     9:30 - Work begins 
    At the morning meeting, we confirm review work and announcements, and share review results.

    10 am - Review work begins  
    Review work is done quietly, but you can check with your supervisor about anything you're unsure of, so you don't spend the whole day working alone.
     

    1 pm - Lunchtime

    2 pm - Afternoon review work begins
     

    4:30 pm - Meeting with supervisor (1-on-1)
    During 1-on-1 meetings, you can talk openly with your supervisor about any issues you're having in your work, get on the same page about your review goals, and plan your next steps.

    5 pm - Q and A/Project sharing session

    During these sessions, we split into small groups to discuss reviews we've done recently and any questions there may be about doing reviews.

    6 pm - Review quality check
    During this time, we take a look back at the projects we worked on that day and check if we've missed anything.

    6:30 pm - Work finishes
    Thanks for your hard work!





    Working Style - Operation Support positions

    We spoke with...📣

    スクリーンショット 2021-12-24 15.59.27

    Operation support work🔎

    Employees in this field suppoe operation of various LINE services. We configure LINE POINT CLUB and the ads displayed in the LINE app, urt thpdate information on app stores, expand the content of services like LINE VOOM, LINE Manga, and LINE MUSIC, and work with business departments to propose improvements.

    We're involved with service operations through various aspects of our work.
     

    <Main operation support work>

    Employees in operation support are in charge of a variety of LINE services, including:
    LINE POINT CLUB - Tool configuration for the Earn tab, some customer care
    ・ LINE Manga - Image and wallpaper editing using Photoshop
    ・LINE Ads - Various settings for LINE's in-app ads displayed on Smart Channels and LINE News
    LINE VOOM - Setting promotional posts, aggregating reports, editing material to be posted in Smart Channels

    ・LINE Flyer - Operation of LINE official accounts and visitor measurement reports
    ・Store information updates - Updating content on the LINE app pages in Google Play and Apple's App Store

    ...and many more. 

    Required skills🖥  
    Basic computer skills (such as the ability to type without issue and use shortcut keys like copy and paste, etc.)
    ・Basic communication skills
     

    Skills and experience you can gain on the job📈  
     ・Ad operation skills and knowledge of the rules for ad creatives, including copyright and medical device laws

     ・ Photoshop skills such as creating and editing images for manga or advertising materials
     ・Project progress management and adjustment skills
     ・Excel VBA¹ macro creation skills, and skills for defining work improvement requirements
    ¹The programming language used by Office products

     
    What's difficult about the job💦  

    Each employee is responsible for three to five services, and because the scope of our work is so broad, you may be working on multiple tasks simultaneously. Your communication skills will also be put to the test since many people are involved and there are a lot of adjustments to make.

    Some of the challenges of this work are the ability to make on-the-spot changes based on the situation and working on multiple tasks simultaneously.


    Rewarding aspects of the job🔥
    Even though the scope of our work is so broad, being able to look across LINE services as a whole is interesting! You'll be involved with many services and supervisors, so our work space is full of changes and very stimulating.

    Working together with other members in the department as a team to finish a project by the deadline also gives you a sense of achievement.

    What kind of people excel?👩🎓  
    Those good at multitasking
    ・Those who enjoy or can respond flexibly to change and stimulus
    ・Those who can freely ask about what they don't know or are unsure of
    ・Those who like working with others
    ・Those who are good at managing schedules
    ・Those who like creative work, such as manga or advertising design
    ・Those who use LINE family apps and games on a regular basis
     
    Career paths☝️  
    Manager responsible for the progress of various work (such as task progress management, reporting, instructing operators, etc.)

    • Specialist in workflow improvement using VBA (the programming language used by Office products)

     

    A day in the life of an operation support team member

     
    9:30 - Work begins
    Check the work you'll be doing and any announcements.
     
    10 am - Support work begins
    Create settings for the various services you're responsible for, edit images in Photoshop, and handle some Customer Care work.
    Employees also use messenger tools to consult with each other, or get together on Zoom to explain things.
     
    1 pm - Lunchtime
     
    2 pm - Afternoon work begins
    In the afternoon, we continue the work we started in the morning. You'll have meetings about services or with other team members, write reports, and record your progress.
     
    6:30 pm - Work finishes
    Thanks for your hard work!


     
     

    4. Working Style - Customer Care positions

    We spoke with...📣
    スクリーンショット 2021-12-24 15.59.15

    Customer Care work🔎  
    Employees in Customer Care respond to inquiries about LINE and its related services. We communicate with our customers via chats and email. Using these tools, we respond to questions received from customers on the inquiry pages for each of our services.
     

    For example we may respond to a question like, "I got a new mobile device, but how can I transfer my LINE account?" Of course, we give lectures to provide you with the specialized knowledge you'll need during your orientation.

    Customer Care fields inquries about the LINE messenger app and its related services such as LINE Game, but we divide support by team, so you'll be assigned to the team that fits you best.


    Required skills🖥
    ・Basic computer skills (such as the ability to type without issue and use shortcut keys like copy and paste, etc.)
    ・Communication skills 

    Skills and experience you can gain on the job📈
    ・Communication skills
    Business email and chat support experience/knowledge
    ・Customer support experience/knowledge
     

    What's difficult about the job💦 

    The Customer Care Department provides support for a wide range of LINE services, and there's a lot of information to take in. Services are also continuously being updated, so you have to quickly update your knowledge of them as well.

    However, a wealth of support tools are available, and our training curriculum lets you gradually build your knowledge base, so you don't need to worry.

    Rewarding aspects of the job🔥

    You can build a career working on a global-scale service that has over 200 million users all over the world. The fast-paced environment of the office is exhilarating as new services near their release because there are a lot of changes.

    You'll receive many messages of gratitude from customers by solving their problems, which can give your motivation a boost. By delivering customer feedback to our development teams, you feel rewarded knowing that you're contributing to the improvement of the company and our services.

    Even those with no experience can take the initiative and challenge themselves, which leads to more discretion in work.

    What kind of people excel?👩🎓  
    ・Those who value communication and teamwork
    Those who can think and make decisions from the user/client perspective when conducting their work
    ・Those who are detail oriented and can make decisions calmly
    ・ Those who are proactive and have a strong sense of responsibility
    ・Those who can identify the cause of a problem, think of way to handle or solve it, and pivot into action
    Those who can offer flexible support for organizational or service changes


    Career paths☝️
    ・Manager involved in team operation
    Specialist in improving the quality of customer care as much as possible

     
    A day in the life of a customer care team member  

    9:30 - Work begins
    Morning meetings are held to share information and chat.
     

    10 am - Customer care work begins
    Each member checks the tickets they're handling or the category breakdown of inquiries we've received from users and starts on their work.

    1 pm - Lunchtime

    2 pm - Afternoon work begins

    We continue from where we left off in the morning. If anything is unclear in an inquiry, you can ask and consult with other customer care team members, then write a reply.
    We also regularly have interviews with our assistant manager. We discuss everything from work to just chatting.
     
    6:30 pm - Work finishes 

    Thanks for your hard work!

     

     

    Depending on the field and service, some positions have alternating shifts.

    Note: There are three shifts: 7 am - 4 pm, 2 - 11 pm, and 10:30 pm - 7:30 am.


    There are other positions available in addition to those posted here. Details will be explained in an interview for open positions, so please don't hesitate to apply!


    (Available positions fluctuate based on the time of year.)

    You can find recruitment information here. (This page is only available in Japanese.)

    We hope that you'll apply to join LINE Fukuoka!

     

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